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Frequently Asked Questions


Here you can find answers to common questions about our products and policies.

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Jump to: Product Information  |  Shipping Information  |  Return Policy

Product Information


What is sucralose?

Sucralose is a zero-calorie sugar substitute that is synthesized from sugar (specifically sucrose). It’s approved by the FDA as a “general-purpose sweetener” meaning it’s legally allowed to be used in any type of food or beverage. 

Sucralose is approximately 600x sweeter than sugar, so you only need to add tiny amounts of it to food and beverages to sweeten them.

Is sucralose healthy?

Sucralose is considered to be a controversial ingredient. However, major health organizations such as the FDA, Joint FAO/WHO Expert Committee on Food Additives (JECFA), and the EU’s Scientific Committee on Food have all found, after rigorous evaluation, that consuming sucralose in the quantities typically used for sweetening food products is safe.

However, sucralose doesn’t provide any nutritional value. When it’s consumed, it basically just passes through the body unchanged and unprocessed. Our bodies ignore it and it provides no benefits beyond taste.

Why did we choose to use sucralose in our products?

We created Swigg to be hydrating and offer your daily dose of vitamins. But you can consider our drinks to be closer to gummy vitamins than green juice. Swigg is meant to be the healthiest version of a sweetened beverage you can get.

We chose to use sucralose because:

  • Using no-calorie sweeteners makes our products diabetic-friendly.
  • We want Swigg to satisfy your sweet tooth without using sugar or high fructose corn syrup
  • Sucralose is made to have no aftertaste and doesn’t change the texture of the food/beverages it’s in

Does your product contain any allergens?

Swigg is free of common food allergens like wheat, soy, milk, eggs, fish, peanuts, and tree nuts. 

What vitamins and minerals are used in Swigg?

Swigg contains the following vitamin infusion:
  • Vitamin C
  • Vitamin D
  • Vitamin B6
  • Vitamin B12
  • Folate
  • Calcium
  • Iron
  • Magnesium
  • Zinc

Learn more on our ingredients page.

Where is Swigg manufactured?

Swigg Vitaquench is manufactured in New York, U.S.A, at a GMP Compliant manufacturer to ensure the highest standards of quality and the finest ingredients.

Shipping Information


How much does shipping cost, and how long will my order take to get to me after it ships?

If you have Amazon Prime, you can get free two-day shipping on all orders.

Without Amazon Prime, shipping cost and speed depends on the amount of money you're spending on your order in total, the weight of items in your cart, and the shipping speed you select at checkout. Amazon will provide you with an estimate as to when your order should arrive.

Does shipping time differ for free sample orders?

Yes. Shipping takes a little bit longer with free samples. If you have ordered a free sample, we will provide you with an email update when your sample ships.

Do you offer international shipping?

Unfortunately, we do not offer international shipping at this time, but we are looking into it. We hope to serve international customers soon.

How do I check the status of my order?

Go to your Amazon account's Orders page for updates on your order.

If you're having any issues with your order, feel free to Contact Us, and we will look into it for you.

Our Return Policy


Do you accept returns?

Yes. You can return any Swigg purchase within 30 days of receiving it.

Can I return opened boxes of Swigg packets or a used water bottle?

Yes. Used or opened items are returnable. We want to make sure you love your Swigg products, and you have to try them to know!

How do I return an item?

Visit our Contact Us page to initiate a return, or start a return through your Amazon account.

I returned my order. When can I expect to receive my refund, and how will I be credited?

Once you’ve handed your return package off to the post office, it may take up to 30 days for Amazon to process your return and initiate your refund.

Your refund will be credited to the original method of payment.